Daikin Applied and Daikin North America are forming a relationship with Gardiner to strengthen its sales, service, and solutions capabilities.
Gardiner has been named the factory sales and parts representative in Northern Ohio and acquires Daikin Applied’s service business for the Cleveland market.
“Our mission has been and will continue to be to build mutually beneficial business relationships with our clients and associates. Daikin has a culture of innovation and a strong desire to keep growing, which best positions us to be able to do that now and in the future,” said Bob Case, Gardiner’s CEO.
By representing Daikin, Gardiner moves on from its relationship with Trane, which was established in 1962. Case cited Daikin’s plans for growth and partnerships with independent manufacturer representatives as factors in the deal.
“We respect their forward-looking philosophy which includes understanding the importance of independent representation. We’re well-aligned strategically. For both our clients and associates, it’s great news that Gardiner will continue to be an independent, locally managed company serving the Northern Ohio market well into the future,” said Case.
The move signals both Daikin and Gardiner’s commitment to clients. Providing one face to the client for equipment and service streamlines the clients’ experience with Daikin, enhancing response to customer needs. Gardiner’s considerable breadth of solutions expertise and capabilities significantly expands Daikin’s ability to serve customers in the territory.
Daikin Applied’s Executive Vice President of Sales, Marketing, and Aftermarket, Kirk Thorne, believes this change will continue to fuel Daikin’s competitive advantage in the market.
“Daikin values our independent representatives’ customer focus and entrepreneurial culture,” Thorne stated. “Our Reps are the best in the industry, and our appointment of Gardiner makes us an unmatchable force in sales, service, and solutions.” Thorne adds, “Daikin also values the diverse line card developed by Gardiner over the years. It is the strength of Daikin’s products and Gardiner’s other highly valued brands and capabilities that will allow us together to successfully serve the overall needs of the marketplace.”
Thorne emphasized that Daikin’s strategies are market based. “This joint effort is well suited to the market conditions and capabilities of Gardiner in Northern Ohio. Every market is different and we will continue to evaluate each of our markets individually to ensure we have the right structure and relationships to best serve our customers. Our end goal is to create the best outcomes for our customers by investing in top talent to build the strongest organization in the marketplace.”
Both Daikin and Gardiner are committed to supporting their existing customers and projects in the marketplace throughout the transition.
